Accessibility statement

Accessibility on this website

The Press and Information Office of the Federal Government Commissioner for Migration, Refugees and Integration endeavours to make the website www.einbürgerung.de accessible to all. The legal basis for this is the Act on Equal Opportunities for Persons with Disabilities (BGG) as amended and the Ordinance on Accessible Information Technology (BITV 2.0) as amended.

This statement was created on 29 May 2024.

Feedback and contact

Have you encountered accessibility issues affecting content on www.einbürgerung.de or www.einbuergerung.de? Do you have questions regarding accessibility? Then please don’t hesitate to get in touch.

You are also welcome to contact us by post or telephone:
Die Beauftragte der Bundesregierung für Migration, Flüchtlinge und Integration
Die Beauftragte der Bundesregierung für Antirassismus
Postal address:
11012 Berlin
Telephone: +49 (0) 30/18 400-1640

You can also make enquiries in German sign language. Further information on how to record your enquiry can be found here.

Arbitration process

The Federal Government Commissioner for Matters relating to Persons with Disabilities has an Arbitration Service in accordance with section 16 of the BGG. The Arbitration Service has the task of resolving conflicts between people with disabilities and federal public bodies.

You can involve the Arbitration Service if you are unsatisfied with the responses you receive after contacting us via the above channels. The aim of doing so is not to decide on a “winner” or “loser”. It is to find a solution to a problem together, out of court, with the help of the Arbitration Service.

The arbitration process is free of charge. You do not need legal representation.

You can find everything you need to know about the arbitration process on the website of the Arbitration Service. This includes how an arbitration process unfolds and how you can submit an arbitration request. You can also submit this request in simple language or in German sign language.

You can reach the Arbitration Service at the following address:

Schlichtungsstelle nach dem Behindertengleichstellungsgesetz
bei dem Beauftragten der Bundesregierung für die Belange von Menschen mit Behinderungen
Mauerstraße 53
10117 Berlin

Telephone: +49 (0)30 18 527-2805
Fax: +49 (0)30 18 527-2901
Email: info[at]schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de